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 The Repair Department

A few lines of text from now, I will be shooting myself in the foot.  I have some interest in getting you, the holder of a potentially functional but currently inert pen, to send me money to put things right.  However, I also think, and have found, that there is a certain amount of joy to be had in knowing what's wrong with the pen and how to fix it.  At very least, you can see how involved a task whatever repair your pen needs is, and can decide if you think it's worth paying someone else to do it for you.

Any pen that I repair I will return with as much of a history as I can put together for the model-- because I find that sort of thing interesting.  Unless otherwise instructed, I'll write it with the pen itself, just to make sure the repairs are doing what they're supposed to.  Note that I hold to the directive of not making things worse by tinkering-- if I'm not sure I can fix it, I'm not going to monkey with it, and I'm obviously not going to charge you for not fixing the thing.

The following is a list of repairs I offer.  If you click on them, you'll find a description of the repair, possibly in sufficient detail that you'll feel comfortable doing it yourself, or it might scare you into wanting someone else to do it for you.  All costs are in Canadian dollars, and include return postage within North America (see below).

Lever-, crescent- or button-filler resacking : $20.00
     -includes cleaning the feed and point (and interior spaces as necessary).

Touchdown/TipDip refurbishment : $25.00
     -cleaning as above, new sac, new seals, lubrication.

Snorkel refurbishment : $30.00
     -cleaning, new sac, new seals, lubrication.  If, as sometimes happens, the interior parts are rusty beyond re-use, I won't be able to do this repair for want of replacements.

Vacumatic refurbishment : $30.00
    -cleaning, new diaphragm and resealing of section.

Polishing body plastic : $8.00
     -once I can look at the pen, I may contact you to make sure you really want this-- sometimes polishing can remove maker's marks from the body, reducing the value.

Vacuum-filler refurbishment
     -I lack the correct tools and, frankly, the experience to approach these repairs.  I will happily recommend reputable and capable people, in whose league I hope to play soon, if you would like to contact me.  Likewise, I have not had what I feel is sufficient experience with twist fillers to suggest a set price for the service-- I'm fairly confident about being able to handle them, and I'll entertain the idea of fixing them at little or no cost apart from shipping to increase my familiarity with them... if you don't mind letting me at your pen.

Before you send me anything physical, please contact me via e-mail to let me know what you need done.  I'll then be able to give you an idea of any possible back-log or parts delays, and we can arrange whatever degree of shipping you prefer-- return shipping is included in the cost of the service, if you don't mind your pen traveling in the mail.  I generally incline towards Canada Post, as it's the least expensive and as reliable as any other, but it can take more time than other methods.  Your preference sets the standard as far as that is concerned-- if you want to pay the fees UPS, Purolator, DHL or any other shipper's charges, it's no skin off my chin.  For destinations outside North America, add $3 for the basic return postage (which will travel as a "Small Air Package" in Canada Post's terminology).

I was hoping to do something a little less clunky as far as e-mail goes, but for the moment, the best I can do to baffle spam-slingers is to put up the following picture of my current email address, and ask that you remember it and type it into your own e-mail mechanism:
The domain is GMAIL, prefix is RAVENSMARCH. @ goes between those.

Payment via Paypal, Money Order or Cheque drawn on a Canadian bank are all fine-- there will be a minimum two week delay on for cheques to clear.  Money orders and cheques can travel with the pen, of course, and the information necessary for this we can exchange through e-mail.





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